Privacy Policy

1. Introduction

Auto Engage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media engagement platform and related services.

By using Auto Engage, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• • Create an account or register for our Service
• • Subscribe to a paid plan
• • Contact our support team
• • Participate in surveys or feedback forms
• • Sign up for our newsletter

This information may include:

• • Name and email address
• • Company name and job title
• • Payment information (processed securely by our payment partners)
• • Profile information and preferences
• • Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of our Service, including:

• • Log data (IP address, browser type, operating system)
• • Usage patterns and feature interactions
• • Performance data and error reports
• • Device information and identifiers
• • Session duration and frequency of use

2.3 Content and Social Media Data

When you use our Service to create or manage social media content, we may collect:

• • Content you create using our AI tools
• • Social media account information (with your permission)
• • Engagement metrics and performance data
• • Preferences and settings for content generation

3. How We Use Your Information

We use the information we collect for the following purposes:

• • Provide and improve our Service: To deliver the features and functionality you expect
• • Process payments: To handle subscription fees and billing
• • Communicate with you: To send important updates, support responses, and marketing communications
• • Personalize your experience: To tailor content and features to your preferences
• • Improve our AI models: To enhance the quality and accuracy of our content generation
• • Ensure security: To protect against fraud, abuse, and unauthorized access
• • Comply with legal obligations: To meet regulatory requirements and respond to legal requests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our Service:

• • Payment processors (Stripe, PayPal)
• • Cloud hosting providers (AWS, Google Cloud)
• • Analytics services (Google Analytics, Mixpanel)
• • Customer support tools (Intercom, Zendesk)
• • Email marketing platforms (Mailchimp, SendGrid)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• • Court orders or legal subpoenas
• • Government investigations
• • Regulatory compliance requirements
• • Protection of our rights and property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• • Access Controls: Strict access controls limit who can access your personal information
• • Regular Audits: We conduct regular security assessments and penetration testing
• • Employee Training: Our team receives regular security and privacy training
• • Incident Response: We have procedures in place to respond to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• • Provide our Service to you
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Improve our Service and develop new features

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Some information may be retained in our backup systems for a limited period to ensure data recovery in case of system failures.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information
• • Portability: Request transfer of your data to another service
• • Restriction: Request limitation of how we process your information
• • Objection: Object to certain types of processing
• • Withdrawal: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@contentpilot.ai. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies

• • Essential Cookies: Required for basic functionality and security
• • Performance Cookies: Help us understand how visitors use our Service
• • Functional Cookies: Remember your preferences and settings
• • Marketing Cookies: Used for advertising and marketing purposes

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service. For more information, visit ourCookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:

• • Standard contractual clauses approved by data protection authorities
• • Adequacy decisions for countries with equivalent data protection standards
• • Other appropriate safeguards as required by law

We primarily store and process data in the United States and European Union, with appropriate safeguards in place.

10. Children's Privacy

Auto Engage is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• • Update the "Last updated" date at the top of this policy
• • Notify you through the Service or by email for significant changes
• • Provide you with an opportunity to review the changes before they take effect

Your continued use of Auto Engage after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: